Refund policy

We want you to be satisfied with your ZIMA order. If you wish to return an item, you have the right to request a return within 14 days of receiving your order.

Return Conditions

To ensure a smooth return process, we ask that items are returned in their original condition, with all original tags and packaging where reasonably possible.

Items should not be worn beyond what is necessary to try them on, washed, altered or damaged.

How to Return

To request a return, please contact us within 14 days of receiving your order and provide your order number.

Once your return request has been received, we will provide you with the necessary return instructions.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the item received is faulty, damaged or incorrect.

We recommend using a tracked shipping service when returning your order. ZIMA cannot be held responsible for return parcels that are lost in transit.

Refunds

Once your return has been received and inspected, your refund will be processed using your original payment method.

Where required by applicable consumer law, the original standard delivery costs will also be refunded. Additional costs resulting from choosing a more expensive delivery method are not refundable.